Returns Policy

We offer a streamlined and easy return process so you can shop easily.

ACCEPTED RETURNS

We gladly accept any item for return within two weeks of the date of delivery to the customer. The item must arrive back in the same condition sent with the initial tags attached.

RETURN WINDOW

We gladly accept returns for any reason within two weeks of the date of delivery of the item as long as the item has the original tags attached and is in the same condition. If you are requesting a return outside of this window, the item does not have original tags, or has been used we may be able to offer reconsignment on the item.

RETURN PROCESS

  1. Request a return by emailing contact@triedequestrian.com
  2. You will be emailed a prepaid return label and return form. You may also purchase your own shipping label at your expense.
  3. If you use the emailed prepaid shipping label, $10 will be deducted from your return when your item is processed to cover the cost of the return shipment. If you purchased your own shipping label, you will not be charged the $10. This fee is waived if you choose an exchange for an item in stock or would like store credit.

EXPECTED REFUND TIMES - Returns can take up to a week to be processed.

  1. Credit Card - Once processed, expect 1-5 business for the refund to be credited to your credit card account.
  2. Store Credit - Store Credit will be emailed same day the return is processed.
  3. Exchange - Any excess payment will be returned to the customer via store credit. If additional payment is needed on an exchange, an invoice will be emailed to the customer. The item(s) requested for exchange will be mailed the next business day after full payment is received.

 

For help with a return please email contact@triedequestrian.com.